How do I return an item?
Important! Returns Without an R.A. number will be refused
We will accept returns of samples, incorrectly shipped merchandise and defective merchandise. To request a return and obtain an R.A. number, please call us at (800) 488-2433
Terms and Conditions for Returns:
* Requests to return goods must be made within 30 days of receipt of merchandise.
* The R.A. number must be clearly marked on the outside of the box.
* Items must be in their original packaging. This includes plastic bags and shoe boxes.
* Items returned will be assessed a 15% restocking fee.
* For exchanges and returns, the Reason for Return must be specified.
* With the exception of defective or incorrectly shipped merchandise, customers are responsible for shipping costs on exchanges or returned goods. Shipping costs on the original order will not be credited for exchanges or returns.
* Product must be in its original condition. (i.e. must not have been worn, laundered, stained, etc.) Embroidered items cannot be returned
* Custom made items cannot be returned.